Customer Care / Call Center Representative

Views: 4001 | This job is expired 9 years, 4 months ago

Basic Job Information

Job Category	:	Sales / Public Relations
Job Level	:	entry
No. of Vacancy/s	:	[ 0 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Dec. 26, 2014 00:00 (9 years, 4 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required

Other Specification

Knowledge of the IT industry and customer care will be an added advantage
Excellent communication skills in English and Nepali
Interpersonal & negotiation Skills
Mature attitude with a capability to discuss business issues
Confident, self-motivatedand willingness to learn
Coordinating skills with smart Personality
Friendly personality and team player
Ability to work under pressure
Must be willing to work in odd hours in some cases

Job Description

Receive inbound calls& reply to the concern clients
Escalation of problems to RF support department
Customer care after sale service
Respond enquiries by phone/email/in person providing information required in timely basis
Take and distribute accurate information
Assist customers with any technical issues experienced with connection and escalate any issues to HoD appropriately
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
Improves client references by writing and maintaining documentation
Perform duties as per departmental requirements

This job has expired.

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