Customer Care / Call Center Representative

Views: 3562 | This job was expired 3 years ago

Basic Job Information

Job Category: Sales / Public Relations
Job Level: entry
No. of Vacancy/s: [ 0 ]
Job Location: Kathmandu
Offered Salary: None
Apply Before(Deadline): Dec. 26, 2014 00:00 (3 years ago)

Job Specification

Education Level: Intermediate
Experience Required: Not Required
Other Specification
  • Knowledge of the IT industry and customer care will be an added advantage
  • Excellent communication skills in English and Nepali
  • Interpersonal & negotiation Skills
  • Mature attitude with a capability to discuss business issues
  • Confident, self-motivatedand willingness to learn
  • Coordinating skills with smart Personality 
  • Friendly personality and team player
  • Ability to work under pressure
  • Must be willing to work in odd hours in some cases

Job Description

  • Receive inbound calls& reply to the concern clients
  • Escalation of problems to RF support department
  • Customer care after sale service
  • Respond enquiries by phone/email/in person providing information required in timely basis
  • Take and distribute accurate information
  • Assist customers with any technical issues experienced with connection and escalate any issues to HoD appropriately
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
  • Improves client references by writing and maintaining documentation
  • Perform duties as per departmental requirements

This job is expired.

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