Qualification

• Plus 2 passed

Key Skills/ Knowledge:

Technical Skills:

• Basic computer skill
• Fluent in English, Nepali and Hindi

Behavioural Skills:

• Learning Attitude

Key Responsibilities:

• Maintain Call Ratio (Answered/ Unanswered ratio) according to the SLA. -Report on Monthly
• Maintain Ticket raised status (Open/Closed) according to SLA
• Call Quality evaluation ratio be greater than 80%
• Build sustainable relationship with customer with proper communication.
• Follow Telephone and email etiquettes for standardization.
• Transaction settlement count (Reprocess/Reversal Count).
• Participation in Weekly / Monthly Session Meeting.
• Handle complaints and provide appropriate solution and alternatives.
• Follow up to ensure resolution.
• Keep one self regularly updated on latest update.
• Maintain provided target in case assigned to Outbound Campaigns

Why Join us?

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Social Security Benefit
• Trust of biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.