CSD Trainee

Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 150k merchants, 50+ Banks and Financial Institutions (BFIs) and established a wider network of agents nationwide.eSewa is a mobile wallet that allows you to make online and offline payments to merchants, transfer funds to banks and much more.
Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company …

CSD Trainee

Views: 1814 | Apply Before: 23 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 01, 2021 23:55 (23 hours from now)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Professional Skill Required : Management Communication

Job Description

Qualification

  • Plus 2 passed

Key Skills/ Knowledge:

Technical Skills:

  • Basic computer skill
  • Fluent in English, Nepali and Hindi

Behavioural Skills:

  • Learning Attitude

Key Responsibilities:

  • Maintain Call Ratio (Answered/ Unanswered ratio) according to the SLA. -Report on Monthly
  • Maintain Ticket raised status (Open/Closed) according to SLA
  • Call Quality evaluation ratio be greater than 80%
  • Build sustainable relationship with customer with proper communication.
  • Follow Telephone and email etiquettes for standardization.
  • Transaction settlement count (Reprocess/Reversal Count).
  • Participation in Weekly / Monthly Session Meeting.
  • Handle complaints and provide appropriate solution and alternatives.
  • Follow up to ensure resolution.
  • Keep one self regularly updated on latest update.
  • Maintain provided target in case assigned to Outbound Campaigns

Why Join us?

  • Stellar opportunity to work with the rising company
  • The amazing and passionate young team, beautiful office space
  • Social Security Benefit
  • Trust of biggest FinTech company.
  • One-of-a-kind company culture and growth opportunities to accelerate your career progression.


Applying Procedure

We are always keen to meet energetic and talented professionals who would like to join our team. To apply, please mail your updated cv on [email protected] also include Subject line applying for.

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