• Primarily responsible for the for-content creation for CRM channels - Email and Push Notification
• Take ownership of Message Center, Email & Web Push channels. 
• Develop static and interactive email templates and ensure that email templates are up to the standards for multiple devices
• Work closely with the design team for deliverables daily and ensure the communications and designs are up to relevant channel standards and error free. 
• Attention to detail and accuracy is a must
• Optimise channel segmentation and communication to personalise content
• Deploy A/B testing plans & analyse outcome to optimise content across channels
• Broadly responsible for coordinating with other CRM associates to align on the multi-channel strategy and maintain a coherent strategy about other CRM engagement channels
• Serve a supporting role in execution of operational tasks if required.

Requirements

• One year of work experience 
• Ability to adapt to new systems and technologies
• Comfortable working independently
• Strong accountability and ownership values
• A problem solver with good time management skills

Competencies

• Technical
• Analytical
• Communication
• Initiative
• Team Player

What we offer

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth. 
• A platform to learn from Alibaba’s world-leading ecosystem 
• Rigorous training and exposure in team management, leadership, business analytics, and operations. 
• An opportunity to train the next generation of business leaders 
• Competitive salary and incentive package 
• Health & Medical insurance