Reporting to - Managing Director/Director
Department - General

Purpose of the position:

• Tour operators devise, arrange, and promote holiday/treks/ tours and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements.
• To provide the supplemental administrative supports as well within and outside organization whenever needed.

Responsibilities and duties:

The correspondence officer is responsible for:

• Corresponding of inquiries and response them accordingly as per the guidance by MD for both
• inbound and outbound tour/treks.
• Making arrangements of flights, insurance, accommodation, tours and activities.
• Providing general and specific advice about different travel destinations.
• Drawing up complicated travel itineraries and ensuring that all the needs of the customers are
• met and responsible for domestic packages.
• Writing blog/ newsletter as per required.
• Social media promotions
• Responsible for the weekly events
• Advising the customer about travel issues including required documentation and financial
• matters, such as appropriate exchange rates.
• Advising clients on travel arrangements like visas and passports.
• Planning and advertising different promotions.
• Using a booking system to secure holidays.
• Dealing with payments like collecting and processing payments
• Keeping clients up to date with any changes and making alternative arrangements for customers
• who have their trips interrupted by unforeseen issues.
• Maintain coordination & good communication with guests and various departments.
• Assist junior staffs as required.
• Required task by MD