- Answer inquiries regarding such information as schedules, procedures, and policies via calls and emails
- Correspondence is accurately acknowledged and replied within set timeframes
- Maintain basic correspondence databases, and organize and safe-keep official documents records
- Assemble and issue required documentation
- Perform other administrative duties, within the scope of the contract, as assigned
- Must be able to work independently and follow through to completion those duties assigned
- Contact customers or agencies to advise them of travel conveyance changes or to confirm reservations
- Inform clients of essential travel information such as travel times, transportation connections, medical and other required documents
- Communicating with customers in a personalized, informative, courteous and diplomatic manner in order to build a strong relationship
- Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable timeframe
- Developing a knowledge base and degree of assurance in order to explain necessary information clearly and ensure that the customer fully understands the services company provides
- Coordinating and maintaining good relationship with tour operators, vendors, suppliers, partners, etc.
- Use promotional techniques to sell itinerary tour packages
- Handling issues, complaints and providing immediate solution during the travel of clientele and receiving suggestions and feedback
- Creating innovative itineraries and plans
Applying Procedure:
Interested candidates are requested to send your resume at [email protected].
OR,