Corporate Solution Engineer
Vianet Communications
Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Corporate Solution Engineer

Views: 1096 | This job expired 3 months ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Senior Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Job Location : Jawalakhel, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 11, 2019 17:30 (3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 2 years
Other Specification

The following skills are highly recommended:

  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Should have problem solving skills
  • A strong customer focus with sales knowledge
  • The ability to prioritize your workload
  • Ability of Attention to detail

Job Description

CSE shall review and maintain clients’ internet connectivity and help review computer systems, systems network of clients and suggest solutions. CSE shall be diagnosing hardware and software faults and solve technical and application problems either over the phone or in person

CSE shall also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to Internet, fiber connectivity, LAN/WAN,computer hardware or software and networking systems

Responsibilities:

CSE are mainly responsible for the smooth running of internet connectivity, clients network systems and ensuring clients get maximum benefits

  • Install and configure Internet at clients site
  • Install and operate full internet connectivity at clients site
  • Monitor and maintain computer systems and networks of the clients and Vianet
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
  • Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults
  • Replace equipment/parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with all authentication problems
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology

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