Sunaulo Parivar Nepal (SPN), a local implementing partner of Marie Stopes International in Nepal, is a well‐established NGO which is delivering Family Planning and Sexual Reproductive Health services through‐out Nepal via different service delivery channels: centres, mobile outreach, Marie Stopes (MS) Ladies, and through contraceptive social marketing.Addressing unmet need for Family Planning among excluded and vulnerable women in Nepal is a UK Government’s Department for International Development (DFID) funded project which supports the goals of the Nepal Health Sector Strategy 2015-2020 and is guided by DFID’s Business Case for the Nepal Family Planning Project and will support to strengthen delivery of the national family planning programme. This project will work in 40 districts over a period of 3 years (from March 2018 to December 2020) covering all seven provinces in Nepal to reduce maternal mortality and unmet need for FP by addressing gaps and challenges in the delivery of accurate and comprehensive FP information and in access to FP services. The project will also work towards strengthening the public sector and the creation of an enabling environment for FP.
We seek candidates who want to embrace new ways of working, take on multiple tasks, be a team player, and deliver sustainable results to ensure we can expand our services to reach more men and women in Nepal. We are looking for qualified and competent candidates for following positions:
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The primary responsibility of this role is to provide support to clients regarding family planning, safe abortion services and post abortion family planning in support of Marie Stopes Nepal’s mission (The Prevention of Unwanted Births and its mission of ensuring the individual’s right to: Children by Choice Not Chance).
The Contact Centre Agent is responsible for providing information and counselling to inbound calls from existing and potential clients on Marie Stopes Nepal’s range of services including but not limited to: Family Planning, Safe Abortion, Post Abortion Family Planning and Sexual and Reproductive Health issues as well as the referral of callers to other Marie Stopes Nepal service delivery points (i.e. the Centers of Excellence, Outreach& MS Ladies). The other functions will include managing enquiries, referring the clients to Marie Stopes Nepal’s services, proactive follow-ups (outbound), as well as marketing support. Strong customer service skills, politeness, empathy and the passion to provide correct information are integral personal values that are required for this role.
Job Type: Contractual (Till 31st December 2017), Contract renewal if subject to program requirement and fund availability.
1. Provision of Counselling, Support and Information to Marie Stopes Nepal Clients
2. Data Entry
3. Contribution to the Department’s Marketing Operations
Qualifications and Training (Essential/Desirable/An added advantage):
MSI Behaviors and Values:
1. Team Member Behaviors
Work as One MSI
Show Courage, Authenticity and Integrity
Develop and Grow
Deliver Excellence, Always
2. MSI Values
Suitable candidates meeting the above criteria are invited to send a CV and cover letter to MSNPRecruitment@mariestopes.org.np till 18th June, 2017, 24:00 hrs.
Only shortlisted candidates will be invited for the next stage of the recruitment process. Sunaulo Parivar Nepal (SPN) reserves the right to appoint a highly qualified candidate at a higher grade or less well qualified candidate at a lower grade,appoint no candidate or to appoint a candidate that does not fulfill all minimum criteria but has the best overall performance during the recruitment process and to qualify/disqualify applications in any case. For all of above positions, we accept Nepalese citizens only and encourage women, people of ethnic minorities and Dalits to apply.
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