Sunaulo Parivar Nepal (SPN), a local implementing partner of Marie Stopes International in Nepal, is a well‐established NGO which is delivering Family Planning and Sexual Reproductive Health services through‐out Nepal via different service delivery channels: centres, mobile outreach, Marie Stopes (MS) Ladies, and through contraceptive social marketing.
SPN maintains a pool of enumerators who will be deployed to various location of study to conduct research activities during the year as per the need of the program. These enumerators will be responsible to support Research Monitoring and Evaluation (RME) unit in data collection though field visits to various SPN working areas throughout Nepal. The enumerators will also support in ensuring all research undertaken by RME is of high quality and fulfils organizational requirements. It is a role requirement that the job holder must fully comply with, promote and live SPN CORE VALUES.
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The primary responsibility of this role is to provide support to clients regarding family planning, safe abortion services and post abortion family planning in support of Marie Stopes Nepal’s mission (The Prevention of Unwanted Births and its mission of ensuring the individual’s right to: Children by Choice Not Chance).
The Contact Centre Agent is responsible for providing information and counselling to inbound calls from existing and potential clients on Marie Stopes Nepal’s range of services including but not limited to: Family Planning, Safe Abortion, Post Abortion Family Planning and Sexual and Reproductive Health issues as well as the referral of callers to other Marie Stopes Nepal service delivery points (i.e. the Centers of Excellence, Outreach& MS Ladies). The other functions will include managing enquiries, referring the clients to Marie Stopes Nepal’s services, proactive follow-ups (outbound), as well as marketing support. Strong customer service skills, politeness, empathy and the passion to provide correct information are integral personal values that are required for this role.
Job Type: Contractual (Till 31st December 2017), Contract renewal if subject to program requirement and fund availability.
1. Provision of Counselling, Support and Information to Marie Stopes Nepal Clients
2. Data Entry
3. Contribution to the Department’s Marketing Operations
Qualifications and Training (Essential/Desirable/An added advantage):
MSI Behaviors and Values:
1. Team Member Behaviors
Work as One MSI
Show Courage, Authenticity and Integrity
Develop and Grow
Deliver Excellence, Always
2. MSI Values
Suitable candidates meeting the above criteria are invited to send a CV and cover letter to MSNPRecruitment@mariestopes.org.np till 18th June, 2017, 24:00 hrs.
Only shortlisted candidates will be invited for the next stage of the recruitment process. Sunaulo Parivar Nepal (SPN) reserves the right to appoint a highly qualified candidate at a higher grade or less well qualified candidate at a lower grade,appoint no candidate or to appoint a candidate that does not fulfill all minimum criteria but has the best overall performance during the recruitment process and to qualify/disqualify applications in any case. For all of above positions, we accept Nepalese citizens only and encourage women, people of ethnic minorities and Dalits to apply.
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