Client Service Officer
Janaki Technology

Sparrow SMS, a leading telecom value-added service provider in Nepal, was initiated by Janaki Technology in 2010, with a tagline ‘Power of Text’ and the simple goal of providing SMS services to the general public as well as business enterprises to communicate and promote their products and business. Since then, Sparrow SMS has grown into the market leader in mobile messaging and now powers mobile campaigns for some of the most well-known brands in Nepal.

We at Sparrow SMS aim to become synonymous with Bulk SMS in Nepal. We have built a scalable Bulk SMS service engine that provides a highly customizable platform for SMS based applications. It can now be widely used anywhere for providing crucial services, alerts and information over SMS.

Our team comprises of some of the highly skilled developers of the country with great expertise in solving mobile messaging challenges of the clients. With 9 years of experience, Sparrow SMS will continue to provide robust and user-friendly Bulk SMS messaging solution to help marketers efficiently enhance their business. We visualize to provide world-class SMS SAAS product at a global level.

Client Service Officer

Views: 744 | This job expired 3 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Guest relation/ servicing, Marketing communication, Online support
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Bakundole, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 10, 2019 23:55 (3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Verbal Communication Customer Service Presentation
Other Specification
  • Bachelors degree in management preferably with specialization in Marketing and IT
  • Strong communication skills
  • Fluency in English (written and spoken) and Nepali (spoken)
  • Excellent team player
  • Strong planning and time management skills
  • Good at taking new initiatives
  • Positive attitude and high zeal to learn
  • Cheerful personality
  • Core knowledge of B2B and B2C business

Must have a valid driving license, owning a two wheeler

Job Description

  • Manage and enhance relationships between the company and  its clients
  • Prepare analytical report and effective plans for the betterment in the marketing department
  • Strong co-ordination with Business development and Billing/Delivery Department for the finalization of the system 
  • Use standard support steps like analysis of issue, support through Any Desk or Team viewer or maintain database for TT
  • Monitor support communication sources (email, phone, Viber, WhatsApp etc.) based on defined office hours and off hours
  • Facilitate client support calls by providing agendas like (Time allocation for reply,  categorization of client, how much time it will take to resolve the problem), follow-up, and all necessary communication)
  • Test and validate Sparrow’s System with new features effectively and efficiently
  • Make routine payment follow up calls in a systematize way for a proper coordination and good customer relations
  • Coordinate, communicate and collaborate with clients to ensure that deals are finalized and implemented with proper MOU
  • Provide support services to the existing client base ensuring high usage and renewal of Sparrow SMS products/services

Applying Procedure:

Interested candidates are requested to send their updated CV to


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