Client Service Officer
Janaki Technology

Janaki Technology is one of the leading IT organizations in Nepal with scalable products like Sparrow SMS (sparrowsms.com), Khalti (khalti.com ) and Picovico (picovico.com). We are focused on making the lives of Nepalese people easier with our services. We are a vibrant team of 80 members and are seeking to add more active members to our team. 

Client Service Officer

Views: 652 | This job expired 1 week, 2 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Guest relation/ servicing, Marketing communication, Online support
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Bakundole, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 10, 2019 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Verbal Communication Customer Service Presentation
Other Specification
  • Bachelors degree in management preferably with specialization in Marketing and IT
  • Strong communication skills
  • Fluency in English (written and spoken) and Nepali (spoken)
  • Excellent team player
  • Strong planning and time management skills
  • Good at taking new initiatives
  • Positive attitude and high zeal to learn
  • Cheerful personality
  • Core knowledge of B2B and B2C business

Must have a valid driving license, owning a two wheeler


Job Description

  • Manage and enhance relationships between the company and  its clients
  • Prepare analytical report and effective plans for the betterment in the marketing department
  • Strong co-ordination with Business development and Billing/Delivery Department for the finalization of the system 
  • Use standard support steps like analysis of issue, support through Any Desk or Team viewer or maintain database for TT
  • Monitor support communication sources (email, phone, Viber, WhatsApp etc.) based on defined office hours and off hours
  • Facilitate client support calls by providing agendas like (Time allocation for reply,  categorization of client, how much time it will take to resolve the problem), follow-up, and all necessary communication)
  • Test and validate Sparrow’s System with new features effectively and efficiently
  • Make routine payment follow up calls in a systematize way for a proper coordination and good customer relations
  • Coordinate, communicate and collaborate with clients to ensure that deals are finalized and implemented with proper MOU
  • Provide support services to the existing client base ensuring high usage and renewal of Sparrow SMS products/services

Applying Procedure:

Interested candidates are requested to send their updated CV to hrm@janakitech.com

OR,


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