The role requires someone who can work independently, be very discrete and tactful dealing with people, has excellent communication skills to operate on his/her behalf and make informed decisions in tough situation. S/he will work closely and report to the Managing Director. Core Responsibilities will include, but not be limited to the following:

• Building and maintaining relationships with clients and key personnel within customercompanies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPIs.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Passing leads to the supervisor and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Responsible as a project leader for Finacle software implementing in different commercial banks.
• Responsible for data migration implementing in different commercial banks.
• Prepare project plans