Channel Support

Mid-Baneshwor,Kathamndu

Key Skills: Communication

This job is expired 5 years, 4 months ago

Job Category	:	Marketing / Advertising / Customer Service > Client servicing, Customer relationship
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 7 ]
Employment Type	:	Full Time
Job Location	:	Mid-Baneshwor,Kathamndu
Offered Salary	:	NRs. 10,000.00 - 13,000.00 Monthly
Apply Before(Deadline)	:	Nov. 20, 2018 23:55 (5 years, 4 months ago)

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Communication

Receive and make call to channel partner and provide first level service to each query
Responding efficiently and accurately to callers explaining possible solutions and ensure that channel partner feel supported and valued
Follow the Ncell guidelines to determine, if there are immediate resolution to channel issues or the issues requires supervisor’s input
Maintain and improve quality KPIswhich directly impact the incentives of the agent
Conduct survey calls to Point of Sales and fill the necessary details in system as well
Support the SIM replacement service of customer
Follow the KBS for information regarding new product and services
Should work in any shift plan
Perform any other reasonable duty assigned by supervisor

This job has expired.

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