Rojgari Services

Call Center Representatives

Rojgari Services

Call Center Representatives

Rojgari Services Private Limited, registered in 2012 is a FDI company after being a part of the IFC’s Global SME Ventures initiative with investments from the IFC of the World Bank Group. Rojgari Services is a leading Hiring Management Solution provider for blue-collar workers in Nepal with the main objective of providing work connectivity opportunities between employers and workers in the most convenient and systematic ways. 

Call Center Representatives

Views: 7980 | This job is expired 2 years, 8 months ago

Basic Job Information

Job Category : Banking / Insurance /Financial Services
Job Level : Entry Level
No. of Vacancy/s : [ 20 ]
Employment Type : Full Time
Job Location : Pulchowk, Lalitpur
Offered Salary : NRs. 17,877.00 Monthly
Apply Before(Deadline) : Aug. 05, 2021 15:25 (2 years, 8 months ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : Not Required
Professional Skill Required : Customer Relationship Management Communication Multitasking Time Management Customer Service Interpersonal Skills
Other Specification
  • 10+2 Completed and Bachelor running
  • Fresher can also apply 
  • Experience in the similar role is preferred
  • Basic Computer knowledge must to have

Job Description

  • Handle calls and Customer Queries
  • Should have aptitude to learn as we put the hired staff through training related to insurance.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call centre professionals to improve customer service

This job has expired.

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