F1Soft International

Business Support Representative (BSR)

F1Soft International

Business Support Representative (BSR)

F1Soft Group of Companies has been a pioneer in the digitalization of businesses in Nepal and strives to contribute significantly to the digital transformation of our nation. We are committed to empowering consumers, businesses, banks, and financial institutions, and the government to solve problems and realize opportunities through digitalization. We take immense pride in our efforts towards adding value to our society through our initiatives, investments, and digital products and services primarily in the banking and financial services, capital markets, insurance, health, education, trading, and manufacturing among other sectors.


F1Soft Group of Companies has been a pioneer in the digitalization of businesses in Nepal and strives to contribute significantly to the digital transformation of our nation. We are committed to empowering consumers, businesses, banks, and financial institutions, and the government to solve problems and realize opportunities through digitalization. We take immense pride in our efforts towards adding value to our society through our …

Business Support Representative (BSR)

Views: 1486 | This job is expired 4 years, 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 10, 2019 23:55 (4 years, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Answers incoming Merchant calls regarding product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update Merchant information in the Merchant service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning clients into repeat customers

Job Description

  • Maintaining a positive, empathetic and professional attitude toward Merchants at all times
  • Responding promptly to Merchant inquiries
  • Communicating with Merchant and BFIs through various channels
  • Acknowledging and resolving Merchant complaints
  • Knowing our products inside and out so that you can answer questions
  • Keeping records of Merchant interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the Transaction, service process
  • Ensure customer, Merchant satisfaction and provide professional Business support

Department: Business Support


This job has expired.

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