Business Support Representative (BSR)
F1Soft International

F1Soft Group is an innovation engine in digital finance that is helping simplify the lives of millions of Nepalis.  Since inception in 2004, we have been helping build a digital ecosystem that connects the Nepal population to essential financial services in simple, affordable and secure ways.  The F1Soft Group comprises businesses in several verticals that enable digital transformation and contribute to ecosystem development.  Our solutions cater to mobile financial services, eHealth, EduTech, InsureTech, and eCommerce, among others.

With over 600 employees, we are Nepal’s leading FinTech company and the highest tax payer in the IT sector.  By 2023, we aim to be among the country’s top 5 businesses in terms of revenue and workforce.

Business Support Representative (BSR)

Views: 1016 | This job expired 3 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 10, 2019 23:55 (3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification
  • Answers incoming Merchant calls regarding product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update Merchant information in the Merchant service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning clients into repeat customers

Job Description

  • Maintaining a positive, empathetic and professional attitude toward Merchants at all times
  • Responding promptly to Merchant inquiries
  • Communicating with Merchant and BFIs through various channels
  • Acknowledging and resolving Merchant complaints
  • Knowing our products inside and out so that you can answer questions
  • Keeping records of Merchant interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the Transaction, service process
  • Ensure customer, Merchant satisfaction and provide professional Business support

Department: Business Support


This job has expired.

Job Action

TO APPLY: For this job, please follow the applying procedure.


Register Now

Similar Jobs

job_detail_page
Search, Apply & Get Job: FREE