Job Summary:

The Office Manager is responsible for the operations and administration of a doknock. Ensures office is running smoothly by supervising the hiring, orientation, training, development, and evaluation of doknock staff. Manages an office budget to ensure expense goals are met. Responsible for communicating and resolving physician, customer and claimant inquiries, incidents and complaints. Serves as a liaison with all internal and external customers and ensures compliance with government regulations.

Essential Duties and Responsibilities

• Responsible for the day to day “Front and Back Office” operation, to include planning and coordinating the work assignments of all staff
  
• Ensures excellent quality, timeliness, and customer service throughout the entire claimant and customer experience
  
• Assists in the creation and implementation of all policies, procedures, goals, and objectives
  
• Ensures strict confidentiality of all patients records.
  
• Responsible for managing budget and office supply inventory
  
• Assist as needed as an escalation point for operators
  
• Other projects and duties as assigned
  

Competencies:

• Demonstrated ability to work independently and with a sense of urgency in a fast paced environment
  
• Possess excellent organizational and follow up skills, with a strong attention to detail
  
• Possess and demonstrate skills necessary to analyze data and information
  
• Demonstrate a high standard of business ethics and integrity
  
• Proficient in Windows operating systems
  

Education and/or Experience: 

• Minimum of 2 years of work experience as a Manager 
  
• BBA/BCIS or similar Degree Preferred