Assistant Officer

Goldmine Business Group initiated as the authorized distributor of Nepal Telecom (NTC) recharge cards. Embracing technological innovation, dPaisa was introduced as a product of Goldmine Business Group, which is a mobile wallet and an online payment system that allows you to transfer funds, make payments and pay your utility bills within seconds. 

Assistant Officer

Views: 859 | This job is expired 2 weeks, 3 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer Support
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 06, 2021 23:55 (2 weeks, 3 days ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Professional Skill Required : Interpersonal Communication Time Management Multitasking
Other Specification

Qualifications

  • Minimum of +2 level of education
  • relevant work experience shall be preferable 
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Languages: Nepali and English


Job Description

Customers satisfaction will be your ultimate goal in this role. As a customer service representative (CSR), you will be on the front line serving the customers. You'll be the technical resource and point person interacting with customers, vendors, and internal technique team, to identify and resolve the issues. So, you will be responsible for converting customers into loyal and satisfied customers.  

Responsibilities

  • Communicate with customers via phone, email, and chat
  • Provide knowledgeable answers to queries about the product, pricing, and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

Closing Statement: We offer a competitive salary and career growth opportunity. 


This job has expired.

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