A highly Reputed Four Star Hotel

Assistant Front Office Manager

Views: 635 | This job is expired 5 years, 4 months ago

Job Category	:	Hospitality > Front desk/ reception
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 25, 2018 23:55 (5 years, 4 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Decision Making Diplomacy Communication And Interpersonal Sk…

Bachelor's Degree (BHM) or higher
Should have at least 5 years' Experience in related field with at least 1 year in Senior Officer Level
Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
Quick and Rational Decision making skills
Multi-Tasking and Time Management Skills
IDS knowledge is a plus

Ensure Customer Satisfaction
Show Initiative, Problem Solving, Staff Training, Team Leading
Manage and motivate the Front Office team in order to provide a high standard of service for customers
Welcome guests and fosters customer loyalty through his/her friendly manner
Develops high quality relationships with guests throughout their stay
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Ensures that guest documentation and information is available and up-to-date