Department: Information Technology

Section: Application Planning & Management

Unit: Operation Support System (OSS)

Duty Station: Current requirement is in Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

Main Responsibility Areas:

• Evaluate, Install, Maintain and Monitor various Element management systems (ZTE U31 GU/CN, Huawei U2000/I2000, AVIAT, and ROADM etc.), probing systems and monitoring systems
• Monitor and maintain system logs, SW version/release change logs, patch logs and implement proactive maintenance task to increase system availability
• Maintain backups in accordance with vendor recommendations and company policies to provide uninterruptable work of systems under direct responsibility
• Participate in evaluation and implementation of new and emerging technologies in order to provide exceptional customer service through operational excellence
• Monitor system performance in terms of system utilization, reports and license forecasting
• Troubleshoot and resolve complaints of stakeholders in coordination with vendor’s support team for solving the problems related to system
• Analyze, evaluate and report significant incidents and faults affecting operational support systems, and provide recommendations if required
• Coordinate with the team to capture user’s functional requirements and prepare formal proposals and documentation
• Propose and maintain necessary databases and projects on a regular basis
• Analyze and assess security gaps
• Identify & propose for optimization of deployed solution
• Maintain positive team spirit among colleagues to ensure effective realization of targets focusing on the overall success of the company and the satisfaction of customers
• Understand and fully adhere to the company values and code of conduct and act as role model and ambassador of the company
• Perform any other relevant professional duty assigned by the supervisor

 What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.