Department: Commercial

Vacancy Code: H9/CD/0042019

Duties & Responsibilities: 

• Work with DGM Commercial Department to develop and implement H9's Ancillary Revenue Strategy
• Develop policies relating to ancillary revenue products and ensure they are defined, documented, communicated and understood
• Achieve airline ancillary revenue targets
• Work with suppliers and commercial colleagues to continually improve products and distribution
• Manage RFP process (where relevant) for suppliers; follow airline processes at all times to ensure successful partners are identifies and contracted
• Manage demand on a flight-by-flight basis to ensure ancillary revenue maximization 
• Provide regular reports (including both data and commentary) on ancillary revenue achievements; provide top management with insights into product/channel/route trends and issues
• Maintain an overview of competitors' ancillary activities and suppliers' performance
• Proactively work with all departments and suppliers to ensure ancillary revenue products are optimized in terms of distribution, customer experience and revenues at all times
• Where relevant, ensure ancillary revenue products are included in all sales and promotional campaigns

Requirements: 

• Minimum Bachelor's degree in Marketing
• Minimum 3 years experience in an airline ancillary revenue environment
• In-depth understanding of e-retail technology and latest innovations, not just in aviation but other market sectors 
• Knowledge of core airline systems and processes including on-board operations and service flows
• Proven achievements in measured ancillary revenue and customer service KPIs
• Good presentation skills, strong technology focus, management and leadership skills