To provide technical support to clients by identifying the customers’ requirements and designing a commercially viable solution from within the company’s product portfolio.

• Working closely with the sales team on proposals and pitches for business to grow organization strategy
• Attending meetings with Account Managers and acting as a technical expert
• Putting together business cases for the sales teams to support their proposals
• Working closely and collaboratively with customers to devise effective solutions
• Ensuring that the company’s product can deliver on the customer’s requirements
• Producing detailed costings for customers and ensuring the contract is profitable
• Work with the post-sales team in handing over any pre-sale’s efforts
• Provide technical and functional expertise throughout the pre-sales process in collaboration with the sales and professional services teams
• Be aware of industry trends, drivers and regulatory initiatives; understand the competitive offerings and their differentiators in the market, read trade and industry journals to keep abreast of industry thoughts and initiatives
• Deliver commercial and value-added trainings to drive consumption
• Create roadmap plans customized to a successful implementation
• Provide 24/7 Level 2 and 3 Infrastructure Support Services to the business to agreed service levels
• Accountable for the delivery of the SLA and Project Objectives within the Infrastructure and cloud-related areas